Privacy policy

Website: Julhas (julhas.store)
Business Address: Parthenia St, Northridge, CA 91344, United States
Email: support@labellastella.us
Phone: +1 (408) 301-2502

At Julhas, we are committed to protecting your privacy and ensuring a safe, transparent, and trustworthy shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website. We encourage you to read this policy carefully to understand our practices and your rights.

We operate in the United States and sell nail cutters and related products exclusively within the USA. All order management, payments, and customer data are handled through WordPress and WooCommerce, and we follow strict privacy standards to maintain compliance with Google Merchant Center and applicable US laws.

1. Information We Collect

We only collect information necessary for processing orders, providing customer support, and ensuring a secure shopping experience. The information we collect includes:

1.1 Personal Information Provided by You

When you use our website or purchase a product, you may provide:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

This information is required for order fulfillment, payment processing, and customer support.

1.2 Automatically Collected Information

We automatically collect certain technical information when you browse our site, including:

  • IP Address

  • Browser type and version

  • Device information

  • Pages viewed

  • Time spent on the website

  • Referring pages

This data helps us improve website performance, detect issues, and enhance user experience.

1.3 Payment Information

Payments are securely processed through PayPal and Stripe, industry-standard third-party payment processors.

We do not collect, store, or access your full payment card details.

1.4 Analytics Information

We use Google Analytics to understand user behavior, such as:

  • Total visitors

  • Session duration

  • Traffic sources

  • Device types

Google Analytics does not give us personally identifiable information; it only provides aggregated insights.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing

  • To identify you as our customer

  • To process, fulfill, and ship your order

  • To send order confirmations and updates

2.2 Customer Support

  • To respond to your inquiries

  • To assist with refunds, cancellations, returns, or product issues

2.3 Website Improvement

  • To enhance website performance

  • To improve navigation and user experience

  • To analyze visitor behavior using Google Analytics

2.4 Legal and Security Purposes

  • To prevent fraud

  • To comply with US laws and regulations

  • To maintain platform safety and integrity

We do not use your information for unsolicited marketing.

3. How We Store and Protect Your Information

3.1 Secure Systems

All customer information is stored securely within our WordPress and WooCommerce environment.
We use security tools such as:

  • SSL encryption

  • Security plugins

  • Firewall protection

  • Regular malware scans

3.2 Restricted Access

Only authorized team members can access customer data, and only for legitimate operational purposes such as processing orders or handling customer service inquiries.

3.3 Payment Security

Since we use Stripe and PayPal, your sensitive payment data is handled using:

  • Bank-grade encryption

  • PCI-DSS compliant systems

  • Fraud-prevention algorithms

We never store your debit card, credit card, or bank account details.

4. Sharing of Information

4.1 We Do Not Sell or Rent Your Information

We value your trust. We never sell, trade, rent, or share your personal information with third parties for marketing or advertising.

4.2 Service Providers

We may share minimal data only with trusted providers necessary to operate our business:

  • Shipping providers: to deliver your order

  • Payment processors: PayPal and Stripe

  • Analytics services: Google Analytics

These parties only receive the information required to perform their services.

4.3 Legal Compliance

We may share data only if required by US law, a lawful court order, or to protect our rights and customers.

5. Cookies and Tracking Technologies

We use cookies to improve website functionality and enhance your browsing experience.

Cookies help us:

  • Remember your cart

  • Understand how customers use our website

  • Improve site speed and performance

You can disable cookies from your browser at any time, but some features may not function properly.

6. Customer Rights

Depending on your location within the USA, you may exercise the following rights:

6.1 Right to Access

You may request a copy of the information we have about you.

6.2 Right to Correction

You may request corrections to inaccurate or outdated information.

6.3 Right to Deletion

Upon request, we may delete your data unless required for legal or transactional reasons.

6.4 Right to Restrict Processing

You may request limitations on how your data is used.

6.5 Right to Withdraw Consent

You may withdraw previously given consent at any time.

To exercise these rights, contact us at:
Email: support@labellastella.us

7. Children’s Privacy

Our website is not designed for children under 13. We do not knowingly collect personal information from children.
If we learn that information from a child under 13 has been collected, we will immediately delete it.

8. Order, Refund, and Communication Policies

8.1 Order Processing

  • Processing time: 1 to 2 days

  • We ship only within the USA

  • We offer free shipping across all states

8.2 Refund and Return Policy

  • Customers may request a refund within 12 hours of placing an order

  • Refunds are processed within 3 days

  • Refund window: 30 days

  • Refunds are allowed even if the customer wants to purchase another product

  • Exchanges are allowed

  • Damage or product issue refunds guaranteed

8.3 Customer Service

We offer:

  • 24-hour customer support on regular days

  • 12-hour support on holidays

9. Data Retention

We retain your data only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Fulfill legal obligations

  • Maintain business records

Once no longer needed, your data will be securely deleted.

10. Third-Party Websites

Our website may reference third-party platforms like PayPal and Stripe.
We are not responsible for their privacy practices.
We recommend reviewing their policies before completing payment.

11. Changes to This Privacy Policy

We may update this Privacy Policy as needed to maintain transparency, follow legal requirements, or improve data protection.
Whenever we update the policy, the revision date at the top will be changed.