Refund & Return Policy

Website: Julhas
Business Address: Parthenia St, Northridge, CA 91344, United States
Email: support@labellastella.us
Phone: +1 (408) 301-2502

At Julhas, your satisfaction is our top priority. We aim to ensure a smooth and transparent refund and return process for all our customers. This policy outlines all terms, conditions, and procedures for requesting refunds, exchanges, or returns.

By placing an order on our website, you agree to comply with the terms described below.

1. Order Verification and Dispatch

  • Every order placed on our website is verified for accuracy before dispatch.

  • Orders are processed and shipped within 1–2 business days.

  • After shipment, orders become eligible for return or refund only under the conditions described in this policy.

  • If you need to modify your shipping address or order details, please contact us immediately at support@labellastella.us.

2. Return Eligibility

To be eligible for a return or refund:

  1. The item must have been purchased directly from Julhas via https://labellastella.us.

  2. The return request must be submitted within 30 days of delivery.

  3. The item must be unused, undamaged, and in its original packaging.

  4. Proof of purchase (order number, invoice, or receipt) must be provided.

Note: Items showing signs of use, wear, or modification cannot be accepted, unless they arrived damaged or defective.

3. Non-Returnable Items

Certain items are non-returnable due to safety, hygiene, or logistical reasons:

  • Opened or used nail cutters

  • Custom or personalized items

  • Clearance or final sale products

  • Gift cards or promotional vouchers

Please contact our customer support before initiating a return to confirm eligibility.

4. Condition of Returned Products

All returned products must:

  • Be in the same condition as received.

  • Include all original packaging, manuals, and accessories.

If the product is returned damaged, used, or missing parts, Julhas reserves the right to deduct an appropriate amount from the refund.

5. Return Process (Step-by-Step)

Step 1 – Contact Us
Email support@labellastella.us with:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

Step 2 – Receive Return Authorization

  • Our team reviews your request within 24–48 hours.

  • Once approved, a Return Authorization Number (RAN) will be issued with shipping instructions.

Step 3 – Ship the Product Back

  • Pack the item carefully in its original packaging.

  • Label the box clearly with your RAN.

  • Ship via a trackable courier (FedEx, UPS, USPS).

Step 4 – Inspection and Confirmation

  • Returns are inspected by our Quality Assurance Team within 3–5 business days.

Step 5 – Refund or Replacement

  • After inspection, a refund or replacement is processed per your request.

6. Refund Timeline

  • Refund initiation: Within 1–3 business days after inspection.

  • Refund completion: Typically visible in your account within 5–10 business days, depending on your bank.

Notes:

  • Full refunds include product cost and applicable taxes.

  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

7. Exchange Policy

  • Exchanges are allowed within 30 days of delivery.

  • Exchanges are subject to product availability.

  • If the replacement product costs more, you pay the difference; if it costs less, we refund the balance.

8. Damaged or Defective Products

If your item arrives damaged or defective:

  1. Report the issue within 48 hours of delivery.

  2. Send clear photos of the product and packaging.

  3. Once verified, Julhas will offer:

  • A free replacement, or

  • A full refund if replacement is unavailable.

All shipping costs related to defective products are fully covered by Julhas.

9. Incorrect or Incomplete Shipments

  • Contact us immediately if you receive the wrong item or an incomplete order.

  • Include your order number and photos if applicable.

  • Correct or missing items will be shipped at no additional cost.

  • You may be asked to return incorrect products using a prepaid return label.

10. Lost or Undelivered Packages

  • If tracking shows “Delivered” but you haven’t received your package:

    1. Contact FedEx and file a delivery inquiry.

    2. Email support@labellastella.us with your case reference.

  • Julhas will assist with locating the package or arranging a replacement after carrier confirmation.

11. Return Shipping Costs

  • Returns due to our error (wrong item, defective product) are fully covered.

  • Returns for personal reasons (changed mind, wrong color) are the customer’s responsibility.

  • For free shipping promotions, the original outbound shipping cost may be deducted from the refund if returning for personal reasons.

12. Refund Method

  • Refunds are credited to the original payment method.

  • Refunds cannot be issued to alternative accounts.

  • For credit/debit card payments, allow 5–10 business days to reflect in your account.

13. Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account again.

  2. Contact your credit card company (refunds may take time to post).

  3. Contact your bank if necessary.

  4. If still unresolved, email support@labellastella.us.

14. Cancellations

  • Orders can be canceled within 12 hours of placement.

  • Once dispatched, cancellations are not possible, but returns can be made following this policy.

15. Product Disclaimer

  • We make every effort to display accurate product images, colors, and sizes.

  • Minor variations due to lighting, display settings, or manufacturing do not qualify as defects.

16. Customer Support

  • Email: support@labellastella.us

  • Phone: +1 (408) 301-2502

  • Response time: 24–48 hours on business days

17. Final Commitment

At Julhas, we aim to make every purchase risk-free and satisfying. Our Refund & Return Policy is designed to protect customers’ rights while maintaining product quality and integrity.