Shipping Policy

Website: Julhas
Business Address: Parthenia St, Northridge, CA 91344, United States
Email: support@labellastella.us
Phone: +1 (408) 301-2502

At Julhas, we are committed to providing fast, reliable, and free shipping across the United States. This Shipping Policy explains how we process, ship, and deliver your orders while ensuring transparency and customer satisfaction.

By placing an order on our website, you agree to the terms outlined below.

1. Free Shipping Across the USA

  • All orders are shipped with free standard shipping across the United States.

  • No minimum order value is required.

  • There are no hidden charges or service fees.

  • Free shipping applies to all 50 states; delivery times may vary slightly for remote locations.

2. Shipping Carriers

  • We use FedEx as our primary shipping partner for secure and reliable delivery.

  • FedEx provides tracking, delivery confirmation, and insurance for your order.

  • Once your order is dispatched, a tracking number will be sent to your email.

3. Order Processing Time

  • Orders are verified and processed within 24 hours of placement.

  • Products are typically packed and dispatched within 1–2 business days.

  • Out-of-stock items will be communicated via email with the estimated availability date.

4. Estimated Delivery Time

  • Standard delivery: 5–8 business days within the continental U.S.

  • Remote or rural areas: 7–12 business days.

  • Delivery times may vary due to weather, carrier delays, or logistical issues.

5. Order Confirmation and Tracking

  • After placing an order, you will receive an Order Confirmation Email.

  • Once the order ships, a Shipping Confirmation Email with your FedEx tracking number will follow.

  • You can track your package at any time via FedEx or our “Track Your Order” page on the website.

  • If you do not receive tracking information within 48 hours of dispatch, contact support@labellastella.us.

6. Order Modifications or Address Changes

  • Changes to shipping address must be requested within 12 hours of placing the order.

  • Include your order number and updated address in your email.

  • Once shipped, address changes cannot be guaranteed, but we will coordinate with FedEx for redirection when possible.

7. Delivery Confirmation and Signature

  • FedEx delivers orders directly to the address provided at checkout.

  • Some orders may require a signature upon delivery depending on value.

  • If no one is available to receive the package, FedEx may leave a notice or attempt re-delivery.

8. Delivery Delays

Delivery may be delayed due to:

  • Severe weather conditions

  • Carrier network congestion

  • Incorrect or incomplete addresses

  • Unexpected logistical issues

In case of delay, we will notify you via email and work with FedEx to resolve the issue promptly.

9. Damaged or Lost Packages

  • Inspect your package immediately upon arrival.

  • Report damaged or lost items within 48 hours of delivery by emailing support@labellastella.us.

  • Include order number and photos of damage if applicable.

  • Julhas will arrange:

    • Free replacement, or

    • Full refund if replacement is unavailable.

All shipping costs for lost or damaged items are covered by Julhas.

10. Incorrect or Missing Items

  • If you receive the wrong item or an incomplete order, contact us within 48 hours.

  • Include your order number, item details, and photos if possible.

  • Correct or missing items will be shipped at no extra cost.

  • Return of incorrect items may be requested using a prepaid label.

11. Packaging Standards

  • Products are packed using industry-grade materials to prevent damage.

  • Each nail cutter is securely packed to avoid bending, breakage, or scratches.

  • We take packaging seriously to ensure safe delivery of your products.

12. Refused or Unclaimed Shipments

  • Refusing delivery or failing to pick up the package will result in the item being returned to our warehouse.

  • Restocking fees or return shipping costs may be deducted from refunds.

  • Re-delivery can be arranged upon request, subject to availability.

13. Shipping Restrictions

  • We ship only within the United States.

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

14. Free Shipping Coverage Limitations

  • Free shipping covers standard ground delivery only.

  • Premium services (e.g., expedited shipping, scheduled delivery) may incur additional charges.

  • Contact support@labellastella.us for a custom shipping quote if needed.

15. Order Cancellations Before Shipping

  • Orders can be canceled within 12 hours of placement.

  • Once processed or shipped, cancellations are not possible, but returns may be initiated after delivery following our Refund & Return Policy.

16. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information at checkout

  • Being available to receive the package

  • Inspecting packages immediately and reporting damages within 48 hours

Julhas is not liable for delays or failed deliveries caused by incorrect addresses.

17. Multiple Shipments

  • Items in the same order may ship separately depending on stock or warehouse location.

  • Separate tracking numbers will be provided at no extra cost.

18. Tracking Support

  • For issues with tracking updates or delayed scans:

    • Contact FedEx with your tracking number, or

    • Email support@labellastella.us for assistance.

19. Force Majeure / Delays Beyond Our Control

  • Julhas is not responsible for delays caused by natural disasters, strikes, or carrier disruptions.

  • Fulfillment obligations will resume once circumstances allow.

20. Quality Assurance on Shipment

  • All orders are checked for:

    1. Product quality

    2. Packaging integrity

    3. Label accuracy

This ensures products leave our facility in perfect condition.

21. Return Shipping Coordination

  • If you are returning an item, we provide clear instructions and labels (if applicable) as per our Refund & Return Policy.

22. Customer Support

  • Email: support@labellastella.us

  • Phone: +1 (408) 301-2502

  • Response time: 24–48 hours on business days

We are available to assist with order tracking, delivery scheduling, and claims.

Julhas ensures that every order is delivered safely, promptly, and free of hidden charges, providing a professional, trustworthy shopping experience for our customers.